European Memories GO

In general, any service not listed as included in the program, contract, or information provided to the traveler is excluded. Flights (unless otherwise specified), airport taxes, cruise embarkation fees, visas, entry and exit taxes for countries, gratuities (which, as specified in your Service Summary, are mandatory in some destinations such as the USA, the Middle East, Asia, Africa, and cruises and must be paid directly at the destination), hotel extras, optional activities, and, typically, beverages during meals and admission fees (for museums, monuments, and other sites visited) are not included unless expressly stated in the itinerary.

All our tours in Europe, the Americas, Japan, Korea, and China have guaranteed departures with a minimum of two travelers. However, if the total number of travelers booked on a tour is fewer than five (i.e., up to four people), Europamundo may offer one of the following solutions: A similar tour to the one originally booked (operated by Europamundo or another company); A similar tour with all or part of the services provided using public transportation; A change of travel dates for the same tour; A refund of the amount paid, issued as a travel voucher that grants a 10% discount on the value of the unused tour, applicable to a future trip. Guaranteed departures may be canceled without compensation or liability on the part of Europamundo in the event of exceptional circumstances of force majeure. This refers to any situation beyond the control of Europamundo or its suppliers, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include war, acts or threats of terrorism, civil unrest, major health risks such as disease outbreaks or pandemics in the destination country, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely to, or remain in, the tour destination.

Global Market Tours: -Regular Europamundo tours operated in English, accompanied by a dedicated English-speaking tour guide. However, the coach may be shared with passengers from other language groups, each accompanied by their own guide. In most cases, Global Tours groups will be guided in both English and Spanish, with two tour guides accompanying the group. -Available year-round, covering both popular destinations and itineraries that explore less traveled locations. Go English Tours: -Regular Europamundo tours conducted exclusively in English. The coach is reserved solely for English-speaking passengers. -The itineraries of the Go English tours are similar to those offered in Global Market tours but operating just during the high season and focusing on the most popular destinations. -Optional excusions: Due to operational requirements, transportation to optional activities may be shared with passengers from other language groups, depending on the excusion.   

All our tours, whether group or private, include the presence of accompanying guides and local guides where specified. In the Global Market Serie tours , alghough English-speaking tour leaders are always provided, the coach is not guaranteed to be exclusively for English-speaking passengers and may be shared with guides and  travelers in other languages (typically Spanish and/or Portuguese). In contrast, Go English Serie tours guarantee that all services are conducted exclusively in English, without sharing the coach with groups in other languages.  For coach tours , depending on the itinerary, passengers may be accompanied by a single accompanying guide or by several guides who may change throughout different stages of the journey. For private tours (whether based on regular itineraries or “Trip Styles”), the same accompanying guide is expected to accompany the group for the entire trip, and in many cases, this guide will also be the driver of the vehicle. In combined tours through Israel, Jordan, and Egypt, it is necessary to change buses and guides at border crossings due to legal requirements. In these cases, guides are not permitted to assist travelers during border formalities but will provide as much information as possible in advance regarding procedures. Please note that crossing these borders may involve long delays. Europamundo accompanying guides are always present during included visits. During periods where no services are scheduled, our guides may be performing other assigned tasks. Assistance from accompanying guides begins once the included services of your program commence. Europamundo accompanying guides will not be present on days involving additional nights, nor during cruises, flights, trains, regular transport, or in independently arranged travel packages (such as stays on the Greek islands or similar). In such cases, assistance is provided by transport staff or the local service representative.  

Hotel information for all tours is available on our website, www.europamundo.com , and in the mobile app. The list of hotels provided is for reference only and corresponds to the expected category. The final list of assigned hotels will be available in the “ My Trip ” section, accessible via the website or app in the days leading up to the start of the tour. We recommend downloading or printing the final list at least 48 hours prior to departure , or following the confirmation of hotels through the app. The hotels provided for our regular coach tours, whether privatized or group, may vary depending on the series contracted. For “ Trip Styles” private tours, due to the wide variety of routes offered, hotels are selected based on specific criteria according to the type and content of each tour. You will find the planned hotels listed for each itinerary. These hotel indications should be considered as approximate, as availability may vary. In some cases—due to the size and number of hotels in a destination, or during special events, fairs, or local holidays—accommodation may be substituted with other hotels of similar category and comfort, either in the same city or nearby. Location and Comfort: Europamundo selects hotels that offer the appropriate level of comfort and allow guests to enjoy the city they are visiting. While comfort and location may vary between tour series, the hotels are always (except in exceptional circumstances) located in the destination cities—sometimes centrally, sometimes near the center, and sometimes in outlying areas with public transportation access to the city center. Our tours aim to provide excellent value for money. Except in some cases within the “Trip Styles” tours (which vary depending on the nature of the trip), hotels are always (except in exceptional situations) located in the destination cities, as described above. Our hotels are not luxury establishments. Please keep in mind that official hotel ratings, as well as room and bed sizes, vary by country. All rooms include a private bathroom and television. Some may also include a minibar, safe, and hairdryer. Many hotels in Northern Europe do not have air conditioning, or it may only be available during certain periods, as determined by local regulations. In some itineraries, the standard of accommodation may vary significantly between cities. Room Types: Europamundo acts as an intermediary between hotel establishments and the passenger. For this reason, Europamundo cannot guarantee the availability of a specific type  of room (double with one bed, twin with separates beds, or triple), as this depends exclusively on the configuration, policies and availability of the contracted hotel. Europamundo will request the type of room as indicated and preferred by the passenger, but the final  assignment will be subject to confirmation by the establishment and cannot be considered a guaranteed contractual condition. For this reason, Europamundo cannot guarantee the availability of double or twin rooms (two separated beds, which in some cases may consist of a double bed and a sofa bed) but we must adhere to the availability provided by the hotel. In many hotels, triple rooms either do no exist or are very limited in number, and they are usually a double room (with one or two beds) with an additional bed, which in some cases may be foldable or a sofa bed. In other cases, a double and a single room will be offered instead of a triple. On overnight ferries and cruises that allow triple cabins, these will consist of two twin beds and a bunk bed. We do not recommend booking a triple room unless traveling as a family with children, as these rooms are often less confortable. In most hotels in Europe, the maximum number of people allowed per room is three, including children. Therefore, we recommend two double rooms to be booked if the family unit consists of 4 people, with one or two children under the age of 3. Programs in the USA and Canada offer differentiated prices for triple and quadruple rooms, indicated on a trip-by-trip basis, and usually consist of rooms with two Queen size beeds.    Room use start and end times: The usual hotel check-in time is around 2:00 PM , and check-out is at 10:00 AM . If a guest wishes to access the room earlier or extend their stay after services have ended, we recommend booking an additional night to guarantee availability. Breakfasts: Breakfast is included throughout the tour as well as during any additional nights booked. It is typically served as a cold buffet, although the format may vary depending on the hotel category and location. Breakfast is not included on the first day of the tour. For organizational reasons, many hotels designate specific areas for group breakfasts. Please note that breakfast is not included on some overnight ferries. Taxes: Hotel taxes are always included in group bookings and for additional nights. Changes: Due to our policy of maximum flexibility and real-time availability, hotel changes may occur, sometimes just days before arrival, especially in high season. We recommend updating your confirmed hotel list through the app or printing it from the “Hotels” section of the “ My Trip ” platform 48 hours before your departure. In rare cases (e.g., major events, religious celebrations, exhibitions, beatifications, or major sporting events), Europamundo may change the accommodation location to nearby cities. In these cases, the tour itinerary will remain as unchanged as possible, and transport to and from the city listed in the program will be provided (this does not apply to additional nights). Hotel Stays for Minors There is no single rule regarding the minimum age for a minor to stay alone in a hotel, as this depends on local laws and each hotel's policy. In some countries, it may be allowed from age 16 with parental authorization and appropriate behavior, but many hotels require guests to be at least 18 to stay without an adult. In general, minors under 16 must be accompanied by an adult or be part of a group with a designated supervisor.  Responsibility: Europamundo carefully selects hotels in accordance with the expected quality standards of each category. However, Europamundo is not responsible for hotel maintenance. If a guest finds the room to be in poor condition or lacking in hygiene, they must inform their accompanying guide, who will assess the situation with hotel staff and report it to us as necessary. Passengers are responsible for any damage caused to hotel/cruise property, for smoking in non-smoking rooms, and for any harm caused to other travelers or third parties, including any fines or charges that Europamundo may be required to pay on the traveler’s behalf. For safety reasons, we recommend that guests use the in-room safe to store valuables or money. Travelers should also be especially careful with personal belongings in common areas (reception, breakfast rooms, etc.), as these are public spaces and neither the hotel nor Europamundo can be held responsible for thefts occurring in those areas.

Our tours are generally offered on a bed and breakfast basis. However, the meal plan varies depending on the tour and may include tours with some included lunches or dinners. Tours in the Middle East, Asia, Africa, and Oceania series typically include several lunches or dinners, on most days of the itinerary. You will find information about the locations where included meals are served on the Europamundo website and in the “My Trip” platform once your booking has been confirmed. Please note that both the restaurants and menus listed are indicative and may be substituted with similar alternatives. Meals are usually served with a fixed menu, meaning that customers do not choose their own dishes. Beverages are often not included. If the passenger has any allergies or special dietary requirements, they must inform their travel agency in advance. However, menu modifications are subject to availability and cannot be guaranteed. Given the diversity of nationalities and cultures in our groups, it is difficult to meet all individual preferences. Europamundo provides the opportunity to experience local cuisine in the destinations visited, although some meals are based on international cooking styles. You may consult the list of restaurants and the sample menus for each tour in the “My Trip” section of our website.

The luggage compartment capacity in group tour coaches and private vehicles used in Privatized Tours or “Trip Styles” tours is limited. For this reason, Europamundo imposes luggage restrictions per passenger, as follows: Coach tours (regular group tours): Maximum of one suitcase per person, with a maximum weight of 30 kg (66 lbs). Privatized Regular Tours and "Trip Styles" private tours (conducted in private vehicles): One medium-sized suitcase per person, with maximum dimensions of 60 cm / 24 in height x 34 cm / 17 in width. For operational and safety reasons, small wheeled suitcases are not permitted inside the vehicle, as there is no designated space for storing them. The coach or private vehicle luggage compartment is sized to accommodate only one standard suitcase per passenger. If the total volume of luggage exceeds the available capacity, Europamundo reserves the right to deny transport of the excess luggage. In such cases, passengers are solely responsible for arranging shipment of excess luggage using external courier or delivery services, covering the associated costs and logistics. Additionally, for tours that include high-speed train segments or internal flights, the maximum luggage allowance is 20 kg (44 lbs) per passenger, in accordance with the policies of the transport companies involved. Failure to comply with this limit may result in extra charges or refusal of the luggage by the carrier. In the event of lost luggage under Europamundo’s custody, or due to an error on our part, Europamundo’s insurance provider will assume responsibility according to the coverage terms stated in the basic travel insurance policy included in all our tours. Please note that, due to space limitations, carry-on luggage taken into the coach or private vehicle must be very small, as there is no designated overhead or under-seat storage. This luggage remains under the sole responsibility of the passenger at all times, and it is strongly recommended to keep it under personal supervision throughout the journey. Europamundo assumes no responsibility for lost, misplaced, or stolen luggage, including carry-on bags, whether occurring in hotels or inside the coaches.

Europamundo has arranged a basic travel assistance insurance policy with the company  EUROP ASSISTANCE for all its travelers. The insurance coverage becomes valid upon arrival at the destination, once Europamundo’s services begin, and it ends upon completion of the tour. Therefore, this policy does not cover incidents that may occur during air travel or before or after the tour if those segments are not contracted with Europamundo. Procedure: In case you require assistance during the tour, you must first contact your accompanying guide, who will begin the assistance process. If this is not possible, you must contact the insurance provider directly to coordinate the support required. EUROP ASSISTANCE 24/7 Emergency Line: P hone: (+34) 91.514.9960 ON-LINE ASSISTANCE: You can also request help easily through an internet call at: https://europamundo.quickassistance.es/ You can view the general terms and coverage of your travel assistance insurance by clicking here: click here GENERAL CONDITIONS OF THE TRAVEL ASSISTANCE CONTRACT Summary of coverage and indemnity limits (per person): 1. MEDICAL ASSISTANCE Covered Risk Maximum Amount 1.1 Medical expenses outside country of residence €12,000 1.2 Medical expenses in country of residence €1,500 1.3 Dental expenses €100 1.4 Emergency transportation to hospital Included 1.5 Hotel stay extension due to illness or accident €75/day (max. 14 days) 1.6 Medical information service Included 1.7 Medical evacuation and repatriation Included (if not organized by EA: max. €6,000) 1.8 Return of insured travel companions Included 1.9 Escort for minors or dependent persons Included 1.10 Rejoining the travel plan Included 1.11 Companion’s hotel stay extension on-site €70/day (max. 10 days) 1.12 Companion’s travel expenses on-site €25/day (max. 10 days) 1.13 Travel of one person to accompany hospitalized traveler Included 1.14 Hotel expenses of person accompanying hospitalized traveler €70/day (max. 10 days) 1.15 Repatriation of mortal remains Included (if not organized by EA: max. €6,000) 1.16 Companion of mortal remains €50/day (max. 10 days) 2. TRAVEL & FLIGHT ISSUES Covered Risk Maximum Amount 2.1 Interpreter phone service abroad Included 2.2 Loss of house keys €100 2.3 Forced travel extension €75/day (max. 5 days) 2.4 Return in case of death of direct family member Included 2.5 Return in case of hospitalization of direct family member Included 2.6 Missed visits €100 (max. €50 per visit) 3. LUGGAGE & DOCUMENTS Covered Risk Maximum Amount 3.1 Search and location of lost luggage Included 3.2 Loss, damage or theft of checked luggage €500 3.3 Damage or theft of unchecked luggage €300 3.4 Delayed luggage delivery €100 3.5 Loss or theft of travel documents €100 4. TRAVEL SUPPORT SERVICES Covered Risk Maximum Amount 4.1 Information services Included 4.2 Legal information services Included 4.3 24/7 legal assistance Included 4.4 Advance of legal expenses abroad €3,000 4.5 Communication expenses €100 5. CIVIL LIABILITY Covered Risk Maximum Amount 5.1 Personal civil liability €60,000 6. ACCIDENT INSURANCE Covered Risk Maximum Amount 6.1 Accidental death or permanent total disability in public transport €3,000   IMPORTANT INFORMATION This included insurance policy offers limited coverage and does not cover important items such as electronics, money, jewelry, or valuables, even if stored in hotel rooms or cabins. It also does not cover minor damage to luggage (e.g., scratches, broken wheels or handles), loss, theft, or breakage. If you are traveling with luggage exceeding the insured value, we recommend that you declare it in advance and consider additional insurance. Europamundo cannot be held responsible if the insurance company declines to reimburse a claim on the grounds that the incident is not covered by the policy , regardless of the circumstances. We strongly recommend that all travelers purchase an additional travel insurance policy with broader coverage than the one included. Please consult with your travel agency for options.  

All cancellation requests must be processed exclusively through the platform available on the official website: www.europamundo-online.com . Europamundo will not consider any cancellation valid unless it has been formalized through this method.  Travelers may withdraw from the contracted services at any time and are entitled to a refund of the amounts paid. However, except in cases of duly justified and documented force majeure, they must compensate the agency for any cancellation fees incurred, as detailed below: Fixed Cancellation Fees: An administrative cancellation fee of €25 (US$30) per booking will apply if the cancellation occurs less than 30 days before the tour start date. For the "Trip Styles" tours, this fee will apply in all cases once the booking has been made, regardless of how far in advance the cancellation occurs. Non-Refundable Services Cancellation Fees: Additionally, charges for services that, due to their specific conditions, do not allow cancellation once processed (such as train tickets, ferries, pre-reserved admissions, and similar services) will be included. In addition to the above-mentioned fees, a variable penalty will apply based on the tour type: Penalty 1: Applies to most tours 30 to 11 days before the tour start date 10% 10 to 1 days before the tour start date 25% No-show 100%   Penalty 2: Applies to tours that include domestic flights, high-speed trains, private group tours ("Privatizable" and "Trip Styles"), experiential tours, and tours in the Middle East and Asia 30 to 21 days before the tour start date 10% 20 to 11 days before the tour start date 20% 10 to 3 days before the tour start date 30% Within 48 hours before the tour start date 50% No-show 100%   Penalty 3: Applicable to tours that include long distance ferries or as specifically indicated in the itinerary:  An additional 20% penalty on top of Penalty 2 will apply   Penalty 4: Applies to cruise series tours or tours with a Mediterranean and Aegean cruise. Tours to Saudi ARabia, armenia, Australia, bahrain, Bali, United Arab Emirates, Philippines, Georgia, Malysia, Lebanon, Namibia, New Zeeland, Oman, Qatar, Singapore, Sri Lanka, Tunisia, Uzbekistan:  60 days or fewer before the tour start date 100%  It is the responsibility of the selling travel agency to verify the applicable penalty level for a tour and to inform the client before making a booking. The representative operator may also invoice any management fees incurred, in accordance with the legislation of the country where the sale takes place. Please consult the cancellation conditions for groups of 12 or more passengers. If the cancellation occurs before departure due to justified and demonstrable force majeure , only the cancellation fees will be charged. If cancellation occurs after the tour has started (early termination by the traveler), any refund will be issued in the form of a credit note, to be used for a future trip. The refund will reflect the proportional value of the unused portion of the trip. Cancellation fees will still apply in all cases. For this calculation, only services provided by Europamundo (excluding airfares, unless included in the circuit) will be considered, and the refund will be based on the amount invoiced by Europamundo to the travel agency (subject to deduction of any agency commissions). The deposit amount will be deducted from the new invoice or retained depending on the case. The Service Summary issued will be nominative and cannot be transferred to another passenger. The traveler may choose any tour from our catalog, with a maximum validity period of 2 years from the original start date of services. We strongly recommend purchasing travel cancellation insurance in all cases. Prices for regular group coach tours are quoted per person based on the type of accommodation selected. In the event of cancellation or withdrawal during the trip, if the room/cabin occupancy changes (e.g., from double to single or from triple to double), the corresponding price difference will be deducted from the refund to the canceling passenger. For "Privatizable" tours and "Trip Styles" packages, the final price per person is calculated once the definitive number of passengers is confirmed. It includes the proportional share of group expenses (transportation, guide, etc.) and the individual cost based on accommodation type, travel season, and any included flights or high-speed trains. If a traveler voluntarily withdraws or cancels during the tour, no refund will be issued for the group expenses portion. However, a refund will be given for the unused portion of the individual's services based on the invoiced amount per person. Any costs incurred due to changes in room occupancy will also be deducted. Cancellation-related expenses will be invoiced in all cases.

Any modification to the booking once it has been entered into the system – including, but not limited to, changes to the arrival or departure date, circuit substitution, or any other alteration to the originally requested services – may result in the application of the following cancellation fees: Fixed cancellation fees: €25 (US$30) per file, for changes made less than 30 days prior to the start date of the tour. For "Trip Styles" tours, cancellation fees will apply as soon as the booking has been made, regardless of the departure date. Non-refundable service cancellation fees: Cancellation fees will also apply to any services that cannot be modified or canceled once the booking has been confirmed, such as airline or train tickets, pre-booked admission tickets (e.g., the Alhambra in Granada), cruises, ferries, or other similar services. Route changes during the tour: If a customer, while traveling on a regular coach tour or a mini-group tour (including “Trip Styles” circuits or privatized versions of regular circuits), wishes to alter the route of their tour once it has started, a penalty will be applied. The amount will be equivalent to cancellation costs and will be communicated at the time of the request.   Circuits including tickets, flights, trains, or boats: These services will be issued based on the personal data and documentation provided by the passenger. Europamundo is not responsible for any expenses incurred due to cancellations and re-issuance of tickets or passes if the information provided at the time of booking differs from that presented by the traveler at the time of boarding or use.

All travelers must carry valid and up-to-date documentation (passport, special permits for minors, visas, insurance, and health certificates where required). It is the sole responsibility of each traveler to ensure compliance with these requirements, and Europamundo will not be held liable for any issues arising from failure to meet them. Please note that, on occasion, even with valid documentation, border authorities may deny entry to passengers if they suspect the trip was purchased for purposes other than tourism (e.g., immigration). Europamundo cannot manage or reimburse any services lost in such cases. It is the passenger’s responsibility to safeguard their documentation at all times. The interruption of services due to lack of required documentation, or denial of entry at borders for this reason, is not considered "force majeure" and will not entitle the passenger to any refund or compensation. In the case of Russia, the invitation letter required to process a visa (if applicable) will be issued based on the passport information provided at the time of booking. Europamundo will not consider the situation as "force majeure" if the traveler uses a different passport and entry is denied as a result. In destinations where Europamundo offers visa application or pre-authorization services, the company accepts no responsibility if the visa is not granted. Please be aware that entry into Iran, Dubai, or any Emirate may be denied by local authorities if the passport contains Israeli entry or exit stamps.

Tour prices are calculated based on various factors, including departure dates, currency fluctuations, fuel costs, applicable taxes, and peak travel periods. As a result, prices may vary depending on the departure date and are only valid at the time of inquiry. Any quote generated in the system will remain valid for a maximum of 3 days. Once the booking is confirmed, Europamundo will not modify the confirmed price.

Each itinerary specifies whether arrival and/or departure transfers are included. If not included, passengers may book this service separately according to the rates published on Europamundo’s official website. The execution of the transfer service is subject to Europamundo’s receipt of complete and accurate information regarding the service, including flight or train number, airport or station, time of arrival, and corresponding hotel. This information must be entered into the system no later than 4 calendar days before the service begins (7 calendar days for tours in Japan). The responsibility for providing and verifying this information lies solely with the passenger or the travel agency. It is recommended to check that the data is correctly shown in the Service Summary. Europamundo accepts no responsibility and will not issue any refunds or compensation if the required information is missing, submitted late, or contains errors. Upon arrival, the transfer driver will be waiting after you have collected your luggage and passed customs, holding a sign with your name or “Europamundo,” at the designated exit gate of your flight, which is usually the nearest gate to the baggage claim area. Please check your Service Summary to see if you are instructed to go to a specific meeting point to find your driver. Transfers may be private or shared with other passengers/shuttle, and only one transfer is provided per booking. The transfer driver is not your accompanying guide, but a transport professional assigned to take you from one point to another (e.g., airport/train station to hotel). They may not speak the client’s language, and the service may be provided in English or another language. Do not expect explanations or check-in assistance from your driver. Important: If you experience a delay upon arrival (e.g., customs hold, lost luggage), miss a connection, or have a flight change, you must immediately notify your driver (contact information is in your Service Summary) or call Europamundo’s emergency number. If no notice is given, the driver will wait 1 hour at airports and 30 minutes at train stations before leaving, and the transfer service will be considered forfeited. If a departure transfer has also been booked, you must reconfirm the pickup time with your accompanying guide on the day of your flight. Transfer services will not be provided if the client only books a segment of the tour or if there are intermediate nights between the passenger’s arrival and the start of Europamundo’s services. Included transfers are valid only from a hotel, station, port, or airport in the city where the tour services begin, and only to the hotel listed as the starting point of the tour—or vice versa. Only airports/ports located within a 40 km radius of the city center will be considered. Please consult rates for more distant airports frequently used by low-cost airlines. If the passenger begins the tour in a city different from the one scheduled in the program (e.g., a rotating itinerary beginning at an alternate location), Europamundo may not offer transfers in that city. In such cases, if the program includes a transfer, the Service Summary will indicate that the passenger must take a taxi, and the accompanying guide will reimburse the fare upon presentation of the receipt.

If you believe that there has been a breach of the services contracted with Europamundo, we kindly request that you ask your accompanying guide or local representative for a written note indicating the nature of the issue. If, for any reason, this is not possible, we urge you to notify us as soon as possible so that we may attempt to resolve the matter promptly. If this procedure is not followed, and a complaint is submitted after the trip, the burden of proof regarding the reported issue will rest with the passenger. Europamundo guarantees a formal response to all written claims or complaints received within 40 days following the end of the trip. Claims must be submitted through the travel agency where the booking was made. Europamundo will not process any claims submitted after this deadline, as it becomes significantly more difficult to conduct a proper investigation after an extended period of time.